Privacy Policy

This policy was last updated on September 17, 2024.

LivAway Suites, LLC (“LivAway”) is committed to providing you, LivAway’s valued guests, with a customized and seamless extended stay hotel experience and services. In order to provide you this customized and seamless extended stay hotel experience, LivAway may collect personal information from you, including, without limitation, through LivAway’s website, applications, social media accounts, and room reservation processes. This Privacy Policy describes in general how your information is collected, utilized, protected, and disclosed by LivAway.

This Privacy Policy also applies to information received by LivAway from third parties such as the owners, licensees, and franchisees of independently owned and operated LivAway Suites’ branded extended stay hotels (each a “LivAway Branded Hotel”), and other third-party sources, such as public databases and marketing partners information and databases. Information collected by or provided directly to a LivAway Branded Hotel is not subject to this Privacy Policy; provided, however, to the extent such information is shared with LivAway this Privacy Policy shall apply to LivAway’s collection, use, protection, and disclosure thereof. For the sake of clarity, except as set forth immediately above, LivAway does not control and is not responsible for the collection, use, protection, and disclosure of any of your information provided to a LivAway Branded Hotel or its staff.

By accessing LivAway websites, applications, social media accounts, by staying as a guest at a LivAway Branded Hotel, and by submitting your personal information to LivAway, you agree to have your personal information collected, utilized, protected, and disclosed in accordance with the terms of this Privacy Policy.‍
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What Information and Data does LivAway Collect:

LivAway collects information from you when you access LivAway’s website (www.livawaysuites.com), utilize LivAway’s online reservation system, make a reservation other than through LivAway’s online reservation system, contact LivAway, enroll in LivAway loyalty programs, create an online account, elect to receive LivAway promotional materials or offers, subscribe to, access, or follow LivAway’s social media accounts, access or register for LivAway’s applications (for use on computers or mobile devices), make any purchases or orders from LivAway, are a visitor or a guest at a LivAway Branded Hotel, or otherwise communicate or engage with LivAway or a LivAway Branded Hotel, or their respective owners, partners, employees, or staffs. The information collected during any such interactions may be personally identifiable information including, but not necessarily limited to, names, mailing addresses, telephone numbers, email addresses, credit card or other payment information, birthdate, health information, loyalty programs account information, government-issued identification and data thereon, employer information for any business-related bookings, social media account information, emergency contact information, preferences (special requests or accommodations, room preferences, etc.), and other information that you may provide.

Furthermore, LivAway websites and applications may receive and store information available to LivAway due to your accessing of LivAway websites and applications. The extent and nature of such information that may be received and stored by LivAway is based on the settings and software of your computer or mobile device, as applicable.

With respect to becoming a licensee or franchisee of LivAway, interested parties and applicants will be required to provide additional personal information including, without limitation, real estate development experience, hotel development and operations experience, requested hotel location, credit and financial information, investment and investor information, and other information deemed necessary or prudent by LivAway.‍
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How does LivAway use your Information:

The information LivAway collects from you is intended to and may be used by LivAway for any of the following purposes:

• To personalize, customize, and improve your overall hotel experience with LivAway. The information you provide will help LivAway to better prepare for your stay and respond to your individual needs.
• To personalize, customize, and improve LivAway’s website, applications, social media pages and accounts, and the overall online, website, social media, and digital experience for LivAway’s guests. LivAway continually strives to improve its website and digital offerings and experience based, in part, on the information and feedback received from its guests.
• To provide and improve LivAway’s customer and guest services. LivAway is always searching for ways to improve the stay of guests at LivAway Branded Hotels. Your information assists LivAway in determining how to effectively respond to your service requests and needs, and in establishing brand standards that may apply universally to LivAway Branded Hotels.
• To maintain the LivAway centralized reservation system and to process transactions, purchases, reservations, and other services offered by LivAway. The personal information collected in the reservation system is needed to secure and process your reservation. Your personally identifiable information (including credit card number) will be processed to complete your transaction and to facilitate the making of future reservations. Your personal information may be shared with the LivAway Branded Hotel to facilitate your reservations.
• To send periodic emails. Any email address you provide to LivAway may be used to send you details, confirmations, receipts, information, and updates pertaining to your reservation or other purchases, and also to send you promotions, special offers, or other marketing materials from LivAway and its partners, including, without limitation, information regarding the area in which the LivAway Branded Hotel at which you are staying is located.
• To contact you regarding your experience with LivAway or a stay at a LivAway Branded Hotel, and to obtain information and feedback from you regarding the same through satisfaction or market research surveys or similar inquiries.To provide information to our partners, affiliates, contractors, agents, service providers, managers, licensees, franchisees, and owners of LivAway Branded Hotels. Your information may be shared with the foregoing in connection with third party products or services provided to or made available to LivAway guests (e.g., credit card processing, smart lockers, automatic check in, etc.), and to otherwise provide services and improve your overall guest experience. LivAway may distribute information about guests to third party service providers such as web analytics companies, market researchers, and fulfillment houses. LivAway may also use third parties (and provide your information to third parties) to conduct data processing and analysis, engage in emails and direct marketing to guests, administer guest surveys, compile guest and hotel information, compile website and digital offering information.
• LivAway may also share your information with strategic partners and with respect to any promotions, surveys, third party offers, promotions, sweepstakes, and contests, including with any companies involved in any co-sponsored or co-branded offers, promotions, sweepstakes, or contests.
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How does LivAway Protect your Information:

When LivAway receives your private information (including supplied sensitive/credit information), LivAway implements a variety of security measures consistent with industry standards to maintain the safety and security of your personal information when you make a reservation or enter, provide, submit, or access your personal information. LivAway also requires its third party services provides to implement security measures consistent with industry standards to maintain the safety and security of your personal information. LivAway’s reservation system and other databases are maintained in the United States, and LivAway therefore collects, utilizes, protects, and discloses your personal information in the United States. All supplied sensitive/credit information is transmitted via secure technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Information provided by you through LivAway’s website (including credit card information) is transmitted via secure technology and then encrypted only to be accessible by those authorized with special access rights to such systems, and those authorized to access such information are required to keep the information confidential. You can verify whether your information is encrypted by confirming that the locked padlock icon is present and the site address it changed from “http” to “https”.‍
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Does LivAway use Cookies:

LivAway’s website, applications, and emails may use cookies and other computer code processes (these are small amounts of computer code that interact with your computer, mobile device, browser, or e-mail) to recognize your browser and to capture, remember, disclose, and store certain information and particularly to, among other things, process online reservations, understand and save your preferences for future visits, tailor LivAway services to accommodate personal interests and requests, keep track of advertisements and promotions, keep track of guest status, analyze visiting patterns, compile aggregate data about site traffic and site interaction so that LivAway can offer better website, application, and digital experiences and tools in the future, and to form an association between your multiple computers and devices (i.e., device fingerprinting to link multiple device searches and to provide a more customized and convenient digital experience). LivAway may contract with third-party service providers to assist LivAway in better understanding our site visitors. These service providers are not permitted to use the information collected by or on behalf of LivAway except to help LivAway conduct and improve its business. LivAway uses both “session” cookies (temporary) and “persistent” cookies (remain on your computer or device until deleted or they expire). Cookies are required for the online reservation process so that LivAway can keep your information on multiple pages throughout the process. If you set your browser to not accept cookies with respect to LivAway’s website or applications, your ability to utilize the website or applications and to perform certain transactions will be adversely affected.‍
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Does LivAway Disclose any Information to Outside Parties:

LivAway will not sell, rent, exchange, or transfer your private information without your consent, to any unaffiliated, outside third party other than as contemplated by this Privacy Policy and other than in the furtherance of LivAway’s business. For the sake of clarity, LivAway may disclose your information to its affiliates, partners, contractors, agents, service providers, managers, licensees, franchisees, and owners of a LivAway Branded Hotel, and each of the foregoing may use your information in the administration and operation of LivAway’s business, and for the purposes set forth above. Furthermore, LivAway may provide your information to trusted third parties that assist LivAway in operating and managing its website, applications, and other digital offerings and their features, conducting LivAway’s business, or providing services (on behalf of LivAway) to you as a guest or customer of LivAway, so long as those trust third parties agree to keep your information confidential. LivAway may also use your information as permitted by law to perform credit checks, report or collect debts owed, or protect the rights or property of LivAway, LivAway employees, a LivAway Branded Hotel, LivAway’s customers, LivAway’s website, or LivAway other guests and website users. LivAway may also release your information when LivAway believes release is appropriate to comply with the law, enforce LivAway policies, or protect LivAway’s or others’ rights, property, or safety. Certain of your personal information will necessarily be transferred to LivAway Branded Hotels in connection with your reservations and in connection with any promotions and loyalty programs. LivAway may disclose your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of LivAway’s business, assets, or ownership (including in connection with any bankruptcy or similar proceedings).

Non-personally identifiable guest and visitor information may be provided to other parties for marketing, advertising, or other uses.‍
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Can I Opt-Out of Receiving LivAway’s Promotional Materials:

If you do not want to receive LivAway promotional materials, please contact LivAway by mail at the below address or by clicking the “unsubscribe” included as part of any promotional email you receive from LivAway. In any such correspondence, please clearly identify the nature of your request.‍
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Third-Party Links:

At LivAway’s discretion, LivAway may include or offer third-party products or services on its website, applications, and other digital offerings. Third-party sites have separate and independent privacy policies which you should review in connection with any visit to such third-party sites or third-party products or services. LivAway has no (and hereby disclaims any) responsibility or liability for the content and activities of these linked sites.
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Children’s Online Privacy:

LivAway’s website, applications, and other digital offerings are not intended for children or persons under the age of 18. LivAway does not request and does not knowingly solicit or collect personal information from children or persons under the age of 18.
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Terms and Conditions:

Please also visit the LivAway Terms and Conditions of Use establishing the use, disclaimers, and limitations of liability governing the use of the LivAway website, applications, digital offerings, and services.
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Guest Consent:

By using LivAway’s website, applications, and other digital offerings, you consent to this Privacy Policy
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Changes to LivAway’s Privacy Policy:

If LivAway decides to change the terms, conditions, or provisions of the Privacy Policy, LivAway will post those changes on this page or elsewhere on LivAway’s website.
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Contacting LivAway:

If you have questions regarding this Privacy Policy or complaints about the collection, use, protection, or disclosure of your information, you may contact LivAway at info@livawaysuites.com or by using the below contact information:
LivAway Suites, LLCAttn: Privacy Officer3300 N. Triumph Blvd., Suite 100Lehi, Utah 84043